Changes for Self-booking clients:
Following client feedback, we have simplified the client booking experience from the calendar. Instead of when dragging a time or slot in the calendar the client sees a pop-up, Client's will now automatically be redirected straight to a booking page, with the slot/times selected visible on the page. They will have the option to complete the booking by clicking Book, or to add recurrence by clicking ‘Refine search.’
Also on the Booking form, there is now a Purchase Order field, where clients can enter their own Purchase Order reference, rather than having to contact the venue after creating the booking, to have the administrator add it in:
Purchase order displaying on the Invoice:
If you would like to get more information on how to allow clients to self-book, please contact our Customer Service team and they will more than happy to talk you through this: 01604 677764.
We have also tweaked the booking form to improve the display to both self-service and non self-service Client users. These changes include:
1. Removing the Net cost at the top of the page, and replacing with a clearer Bookings Summary at the bottom of the page. It will display the value of the booking excluding VAT, the value of the VAT, the value of the booking including the VAT, and then if applicable, the total payable now.
This then also shows confirmed bookings, without the ‘Total payable now’, and displays how much the total booking price is.
2. Moving the Confirm button to the bottom of the page, to encourage client to view the whole booking and check they are happy with all of the dates before Confirming.
