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Last Updated: 18/02/2022
in Bookings & Cancellations For Master Venue Admins, we have introduced new functionality to update multiple existing unbilled bookings from one VAT rate to another. To do this, simply go to the Bookings tab, click the 'VAT Bulk Edit' button in the top right: Then select ...
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Last Updated: 09/02/2021
in Instant Pay This overall process is the same for Self-Service and Non-self-service clients. However, we have underlined parts of this article that only apply to self-service clients: When a client is confirming a Provisional booking (Booking created by an admi...
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Last Updated: 09/02/2021
in Instant Pay Please take a look at our article General Client Account Upgrade first, to understand the changes in the process flow of making bookings from the calendar. Before paying for bookings, clients will be able to see a Summary of the costs, and on som...
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Last Updated: 03/02/2021
in Bookings & Cancellations If a past booking is accidentally cancelled it is likely to have been invoiced and paid. Unfortunately in the system there is no undo button so the bookings will need to be reinstated. If a booking has been accidentally cancelled from the system ...
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Last Updated: 08/02/2021
in Instant Pay Once a client has started to process a payment via stripe (either for bookings they’ve created or bookings they are confirming), a tentative Invoice will be created. As a venue admin, you will be able to see this tentative invoice on the Invoices t...
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Last Updated: 03/02/2021
in Bookings & Cancellations With the proposed changes to the UK's VAT rates, we have updated how you can set VAT at your venue, both on Client's accounts and for New and Existing Bookings. Instead of the old text box, our new drop-down option allows you to quickly and easily ...
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Last Updated: 09/02/2021
in Instant Pay What is a tentative booking? Once you have Instant pay set up at your venue, you will now notice a couple more small changes to the bookings system to cater for Tentative bookings. A tentative booking is one that is currently in progress by a cli...
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Last Updated: 11/09/2023
in Client Account BookingsPlus provides a variety of areas where you can provide information relevant to their hiring your venue. Each time your clients sign in, they'll be able to view a message from the venue on their Dashboard: There's lots of ways you can u...
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Last Updated: 17/11/2021
in Client Account Within BookingsPlus there is the option to allow your clients to view your venue’s calendar without them having the ability to make their own bookings. This permits clients to see their own bookings and what slots are or are not available, before co...
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Last Updated: 08/02/2021
in Instant Pay Changes for Self-booking clients: Following client feedback, we have simplified the client booking experience from the calendar. Instead of when dragging a time or slot in the calendar the client sees a pop-up, Client's will now automatically be r...