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Created On: 17/05/2017
in Bookings & Cancellations If a past booking is accidentally cancelled it is likely to have been invoiced and paid. Unfortunately in the system there is no undo button so the bookings will need to be reinstated. If a booking has been accidentally cancelled from the system ...
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Created On: 17/05/2017
in Troubleshooting If you are trying to generate an invoice but it isn't appearing, here's a few steps you can take to identify why. Firstly, ensure the booking is not still provisional as only a confirmed booking can be invoiced. This can be checked by going to...
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Created On: 17/05/2017
in Invoices If you are trying to generate an invoice but it isn't appearing, here's a few steps you can take to identify why. Firstly, ensure the booking is not still provisional as only a confirmed booking can be invoiced. This can be checked by going to...
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Created On: 05/05/2017
in Payments When a payment fails there are a few key steps you need to take. All payments made via GoCardless can take up to 10 working days to clear from Pending to Paid. It is most likely that the payment will fail at the end of this process, as it is at ...
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Created On: 05/05/2017
in Bookings & Cancellations There may be occasions whereby amendments need to be made to a booking after it has been invoiced. You will notice that on a Billed Booking you can only change the room so a few steps need to be taken in order to be able to edit it. Firstly, yo...
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Created On: 05/05/2017
in Reports The Utilisation Report has been designed to help you maximise your facilities and your revenue, by allowing you to view usage of your venue across each space. Within the 'Manage' area of your venue, you will be able to define your opening times...
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Created On: 08/02/2017
in Reports The Cancelled Bookings Report can be generated for any time period you choose, is available to download or email & is also suitable for multi-venue reporting. Please note that this report only shows confirmed bookings which were cancelled. Any ...
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Created On: 20/01/2017
in Invoices When cancelling a booking that has been invoiced you will want to raise a credit note. This can be done before or after payments have been made but require a slightly different process. Credit notes can either be viewed on the clients account pa...
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Created On: 12/12/2016
in Invoices To add a Purchase Order to a booking: To do this go to the Clients tab – locate your client & click View – Click on the relevant booking – Click at the bottom of the page. At the top of the Bookings form you will see the following:...
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Created On: 26/09/2016
in Client Account If you have a client who requires an additional user on their account, e.g. treasurer or secretary for a football club, then it's easy to add them within BookingsPlus. There is no limit to the number of additional users. To add an additional user, ...